-
If the coordinator assesses that there is a potential problem with the match, the coordinator will attempt to clarify the potential problem and work with the mentor, mentee, and/or parent/guardian to resolve the issue early.
-
The general process for resolving problems will follow the IDEAL model that includes:
-
Identify the problem and have a clear shared understanding of the problem between the mentor, mentee, and parent/guardian.
-
Develop alternative solutions that could address the problem.
-
Evaluate the strengths and weaknesses of each solution.
-
Act on the most constructive solution
-
Learn from how the solution worked and repeat the IDEAL process if necessary.
-
When the match problem involves a lack of contact on the part of the mentor or mentee, the program staff must investigate the reasons for lack of contact with the offending party and make efforts to ensure the match is meeting according to the contracted amount of time per month.
-
If a problem area continues, the coordinator should consult with other staff members and/or community resources to define a viable approach to addressing the problem and proposing potential solutions.
-
If the problem cannot be resolved, formally closing the match may be necessary. At that time, it would be determined if either or both parties are suitable for matching with other partners.
-
All support and supervision by program staff must be recorded on the respective Mentor/Mentee Contact Sheets, referencing any notes included in the files.
Other Support
It is the responsibility of the program coordinator to provide other support to the matches, including but not inclusive of the following:
-
Plan and implement at least one group activity for mentor/mentee matches per quarter.
-
Facilitate an ongoing support group for mentors that will meet bimonthly
-
Access community resources, including board member contacts, to obtain and disseminate tickets to community events and activities for matches.